The field of mobile and tablet maintenance is one of the areas that does not require large capital or a large investment to purchase devices, equipment and materials used in maintenance operations, and many companies have spread that provide services for selling and maintaining mobile phones, but among the most famous of these companies are Extra and Axiom Telecom, and we summarize in this The article is a small comparison between them
Extra Company for mobile sales and maintenance services
Extra is an authorized sales and maintenance center for all mobile devices inside the Kingdom, where the most famous company in the sale of mobile phones in the Kingdom is keen to maintain, provide spare parts and guarantee the quality of manufacture of the product that will be delivered to the buyer’s hand in all parts of the Kingdom, and among its advantages:
The customer has the right to obtain a temporary device or receive the equivalent of 0.25% of the value of the device for each day of delay in maintenance.
Commitment to guarantee the quality of manufacture of the product for a period of two years, except for the accessories and accessories of the device.
Providing rare spare parts in the market within 14 days from the date of requesting the part.
The repair time is 15 days as a maximum from the date of the maintenance request.
Commitment to the 30-day maintenance quality guarantee.
Commitment to respond to customer complaints within 5 days, and the final response to the complaint within a period not exceeding 30 days.
Transporting devices from remote areas or those that cannot be transported safely by normal means of transportation, as a maximum, after 7 days from the date of product request.
To find out more details, please call the company’s toll-free number, which is 8001240900.
Axiom Telecom Company for mobile services
This company is a leader in the field of after-sales maintenance services, as they can provide customer care services to more than 14 brands specialized in the mobile device industry, including Nokia, Blackberry, Samsung, LG, Sony, HCL, Huawei, ZTE, Lenovo and others, and its advantages include:
Their technicians are best trained with state of the art teaching aids and certified by OEMs.
The maintenance team uses OEM systems, procedures, and maintenance equipment.
It gives its customers the best products and services in the region. They are the only mobile distributor providing value-added services in the entire Arabian Gulf region.
Another distinctive service it provides is the service of receiving, repairing and delivering mobile phones to and from their customers wherever they are.
The price protection service is provided to their customers for the products that were purchased from the axiom service centers, and in the event that the price of customers’ mobile phones decreases within 5 years of purchase, the customer gets a credit note of the difference in the amount paid.
Provides a free or paid service on brands that offer a long-term warranty to their sales customers in the region.
It allows its customers to exchange their old devices for vouchers for future use.
It has an advanced and integrated call center with a support team specialized in all areas of sales and technical support for various brands, in addition to managing “Happy Communication” questionnaires to determine the overall customer satisfaction index.
In all direct care centers, it relies on an advanced role organization that arranges services according to priority, with the ability to provide reports in addition to other distinguished services based on the warranty category sold through all Axiom channels.
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